PLUS travellers seeking help can call the toll-free PLUSLine: 1800 88 0000 or through the use of the highway emergency phones located at every two-kilometre intervals. Upon being contacted, a PLUSRonda team will be dispatched to inspect and do minor repairs where possible. Should more repairs be required the Traffic Monitoring Centre will call for a WOW unit to be assigned. The WOW unit may be able to solve the problem on-site or at a safer location along the highway.
PLUS managing director and chief executive officer Datuk Noorizah Abd Hamid said after beginning operations almost one year ago, the service had given positive results when there was a reduction in the number of complaints.The WOW service was introduced by PLUS on Oct 22, last year as part of the continuing efforts of the company to ensure that road users enjoyed a safe, smooth and comfortable journey at all time.